Business Intelligence Analyst Jobs

About The Position

Requirements

• Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field.
• At least one year of Quality Improvement experience.
• Experience with continuous quality improvement methods.
• Advanced knowledge of Microsoft 365, including Power BI and the Fabric platform.
• Familiarity with using administrative databases for data analysis.
• Background in NYC child welfare programs and policies.
• Familiarity with PROMIS, CONNECTIONS, and related New York State and New York City systems of record.
• Strong analytical, written, and verbal communication skills.
• Collaborative approach and ability to work with agency and external staff.
• Self-motivated, organized, and able to work independently.

Responsibilities

• Manage continuous quality improvement processes for preventive services and other programs.
• Plan and facilitate monthly quality improvement committee meetings.
• Analyze quantitative and qualitative information, including internal and external dashboards and reports, case review results, and client survey results, to identify program strengths and challenges.
• Collaborate with program leadership to create and implement internal program improvement plans and plans developed with external partners, including ACS and OCFS.
• Participate in external meetings and workgroups, including the COFCCA Preventive Accountability meeting.
• Design and administer annual surveys for stakeholders in the preventive and foster care programs, and analyze and report insights from the results.
• Assist with case review processes across multiple programs by conducting reviews, aggregating and analyzing results, and sharing trends, strengths, and challenges with program leadership.
• Maintain and implement the schedule of case reviews.
• Assist with creating and managing review tools, ensuring compatibility with the existing Power BI framework for aggregating results.
• Write and update review questions to produce actionable insights.
• Contribute to the development and maintenance of quality improvement business intelligence systems, including running data export and import processes.
• Create, maintain, and update data transformation processes, databases, dashboards, and reports.
• Assist with implementation of the Microsoft Fabric platform.
• Maintain staff user accounts in Connections, ACS Remote Access, myEvolv, and other systems.
• Maintain client enrollment and demographic information in internal systems of record.
• Maintain understanding of COA standards relevant to quality improvement and program operations, and support periodic review and alignment with those standards.
• Participate in program-specific onboarding meetings for new staff.
• Assist and support program staff in using data for decision-making.
• Assist with the development and review of business processes and policies.
• Develop methods to measure outcomes for families and children.
• Perform additional duties as needed.