Business Intelligence Senior Insights Analyst

Manpower

About The Position

The Business Intelligence Senior Insights Analyst identifies actionable insights that support program goals and objectives by coordinating the communication, prioritization, and delivery of work products with Delivery and Engagement Leadership and Program Teams. The role focuses on maximizing customer satisfaction, maintaining and building relationships, sharing organizational trends and best practices, and helping clients apply Business Intelligence as a Service consulting opportunities in real time. The analyst partners with the BI Insights Manager to identify quarterly and organizational trends and works with the Training, Adoption and Sales Manager to identify use cases and training opportunities. Industry-specific expertise and creative thinking are important for identifying emerging data-driven value trends for strategic customers. The analyst partners with Delivery to provide business reporting and analytic insights that support program growth, improvement, and initiative completion. They deliver BI solutions using Tableau, IntelliReach, and other appropriate tools; investigate ways to improve the value of existing solutions; and recommend new approaches to decision-making. Program SLAs and KPIs inform performance measurement and support prioritization. The role also involves applying BI methodologies, translating business requirements into recommendations, using storylines to explain data trends and anomalies, and introducing analyses and methods that can improve delivery. The position builds relationships with internal stakeholders, from Managing Directors to Program Managers, and works with the BI Product Development Team to provide delivery feedback and communicate customer needs and business requirements. The analyst monitors regional program performance, supports strategic initiative delivery, shares comparative and market trends, identifies potential BI as a Service opportunities, and presents BI expertise to clients during monthly and quarterly business reviews. The role also informally mentors colleagues and shares expertise with BI teams around the globe.

Requirements

3 or more years of related experience.
Bachelor’s degree or equivalent experience.
Excellent communication skills.
Proficiency in key Talent Solution BI tools, Tableau, or equivalent.

Nice To Haves

Understanding of business models.
Experience working with a global organization or client.

Responsibilities

Partner with Delivery to provide business reporting and analytics that support program growth, improvement, and initiative completion.
Deliver BI solutions using Tableau, IntelliReach, and other appropriate tools.
Investigate opportunities to increase the value of existing BI solutions and recommend approaches that support decision-making.
Partner with the BI Insights Manager to evaluate organizational and quarterly trends.
Assist clients with real-time application of BI as a Service consulting opportunities and support customer satisfaction.
Apply BI methodologies to internal and external customer needs and recommend solutions that fulfill business requirements.
Use storylines to explain data trends and anomalies to Delivery and Engagement Partners.
Introduce analyses and methodologies to evaluate program performance and identify opportunities to improve delivery.
Share experiences and expertise with BI colleagues globally and informally mentor colleagues to close delivery gaps and transfer knowledge.
Build relationships with internal stakeholders across the organization, from Managing Directors to Program Managers.
Partner with the BI Product Development Team to share delivery feedback, customer needs, product enhancement ideas, and business requirements.
Establish a regular meeting cadence with Managing Director and Director communities to review regional and program performance and prioritize strategic initiatives.
Ensure regional strategic initiatives are completed on time.
Monitor assigned-region program performance at least monthly.
Share comparative and market trending results with Delivery and Engagement.
Identify potential Business Intelligence as a Service opportunities.
Present BI subject matter expertise to clients during monthly and quarterly business reviews.