Quality Improvement/ Business Intelligence Analyst

Cardinal McCloskey Community Services•Valhalla, NY

About The Position

Cardinal McCloskey Community Services (CMCS) is seeking a Quality Improvement/Business Intelligence Analyst to manage continuous quality improvement processes for preventive services and other programs. The role uses quantitative and qualitative analysis to identify program strengths and challenges, support improvement planning, and help program staff use data in decision-making. The Analyst also supports case review processes across multiple programs and contributes to the development and maintenance of quality improvement business intelligence systems. Responsibilities include maintaining data processes, databases, dashboards, and reports, and assisting with implementation of the Microsoft Fabric platform. Additional duties include administering user accounts and client information in internal systems, supporting alignment with Council on Accreditation standards, participating in onboarding meetings, and helping develop outcome measures and business processes. The role collaborates with CMCS program leadership, staff, and external partners.

Requirements

Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field.
At least one year of Quality Improvement experience.
Experience with continuous quality improvement methods.
Advanced knowledge of Microsoft 365, including Power BI and the Fabric platform.
Familiarity with using administrative databases for data analysis.
Background in NYC child welfare programs and policies.
Familiarity with PROMIS, CONNECTIONS, and related New York State and New York City systems of record.
Strong analytical, written, and verbal communication skills.
Collaborative approach and ability to work with agency and external staff.
Self-motivated, organized, and able to work independently.

Responsibilities

Manage continuous quality improvement processes for preventive services and other programs.
Plan and facilitate monthly quality improvement committee meetings.
Analyze quantitative and qualitative information, including internal and external dashboards and reports, case review results, and client survey results, to identify program strengths and challenges.
Collaborate with program leadership to create and implement internal program improvement plans and plans developed with external partners, including ACS and OCFS.
Participate in external meetings and workgroups, including the COFCCA Preventive Accountability meeting.
Design and administer annual surveys for stakeholders in the preventive and foster care programs, and analyze and report insights from the results.
Assist with case review processes across multiple programs by conducting reviews, aggregating and analyzing results, and sharing trends, strengths, and challenges with program leadership.
Maintain and implement the schedule of case reviews.
Assist with creating and managing review tools, ensuring compatibility with the existing Power BI framework for aggregating results.
Write and update review questions to produce actionable insights.
Contribute to the development and maintenance of quality improvement business intelligence systems, including running data export and import processes.
Create, maintain, and update data transformation processes, databases, dashboards, and reports.
Assist with implementation of the Microsoft Fabric platform.
Maintain staff user accounts in Connections, ACS Remote Access, myEvolv, and other systems.
Maintain client enrollment and demographic information in internal systems of record.
Maintain understanding of COA standards relevant to quality improvement and program operations, and support periodic review and alignment with those standards.
Participate in program-specific onboarding meetings for new staff.
Assist and support program staff in using data for decision-making.
Assist with the development and review of business processes and policies.
Develop methods to measure outcomes for families and children.
Perform additional duties as needed.