Quality Improvement Analyst

Beth Israel Lahey Health

23h • $79,997 - $119,995 • Hybrid

About The Position

The Quality Improvement Analyst contributes to the development and management of multiple quality improvement projects. The role aggregates and analyzes quality data, works with multidisciplinary teams, and develops mechanisms to manage and track project progress. The position follows a Monday-through-Friday hybrid schedule with rotating onsite requirements. Employees must report to campus by 7:30 a.m. on designated onsite days.

Requirements

• Bachelor's degree in Business or a health-related field.
• 3–5 years of related work experience.
• Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Ability to make decisions guided by precedents, policies, and objectives, and to make recommendations on issues affecting a department or functional area.
• Ability to resolve highly varied, complex, and often non-recurring problems using staff input, innovative and creative approaches, and Lean diagnostic techniques.
• Ability to set goals and determine how to achieve defined results within guidelines, with broad guidance and overall direction from a Manager or Director.
• Ability to summarize and communicate moderately complex information in English in varied written formats to internal and external customers.
• Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
• In-depth knowledge of relevant concepts, practices, and policies, and ability to apply them in complex and varied situations.
• Ability to lead small projects or work groups, foster a collaborative and respectful team environment, and improve workflows.
• Ability to provide high-level customer service and staff training, and to resolve service issues in a timely and respectful manner.
• Ability to maintain close attention to tasks, use judgment to respond to events several times a week, and perform the listed sensory and physical duties.
• Must be vaccinated against influenza as a condition of employment.

Nice To Haves

• Master's degree in Business or Health Care Management.

Responsibilities

• Develop and implement systems, policies, and procedures for identifying, collecting, and analyzing performance measurement data.
• Partner with project leaders to develop project plans, scope, goals, objectives, success criteria, assumptions, and interdisciplinary team membership through rigorous analytical processes.
• Analyze statistics, benchmarks, and audits using appropriate tools to identify improvement opportunities, and communicate trends and reports to key stakeholders.
• Collect data using the hospital medical record and information systems.
• Manage clinical databases and patient registries to monitor processes, outcomes, adverse events, and compliance with best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level