Business Analyst Jobs

About The Position

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Marketing, Engineering, or related field.
• 3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferred.
• Strong analytical and problem‑solving skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject‑matter experts.
• Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalent.

Nice To Haves

• Familiarity with SQL, APIs, and system integrations is preferred.

Responsibilities

• Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation.
• Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows.
• Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities.
• Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements.
• Partner with the Training team to identify and support training needs for system releases, including “train‑the‑trainer” requirements and supporting materials.
• Analyze end‑to‑end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds.
• Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer‑facing and internal operations.
• Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms.
• Develop and maintain high‑quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries.
• Ensure requirements address scalability, security, quality, performance, and usability considerations.
• Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements.
• Build and maintain strong knowledge of the technical ecosystem, including front‑end experiences, back‑end services, core APIs, and data flows.
• Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement.
• Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement.
• Apply advanced analysis techniques such as process mapping, data flow diagrams, and root‑cause analysis to support complex problem‑solving.

Benefits

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities