Business Systems Analyst

Blue Shield of North Carolina•Durham, NC

3d•Hybrid

About The Position

Under general supervision, the Business Systems Analyst uses functional and technical knowledge of relevant systems and applications to define, evaluate, and validate requirements, business functional designs, and technical designs for small to moderately complex business issues. The analyst represents their department and its processes, serving as a liaison to develop effective technical solutions and minimize operational and system impacts. The role also supports IT with problem resolution, testing, software upgrades, and related projects. The analyst provides operational system and procedural support to business teams and IT, resolves production issues, supports projects and business testing, and configures and maintains system data and tables. The position works collaboratively with business stakeholders, IT, other teams, and vendors to maintain system performance, user efficiency, quality, compliance, and customer service.

Requirements

Bachelor's degree or advanced degree where required; in lieu of a degree, 5+ years of experience in a related field.
3+ years of experience in a related field.

Responsibilities

Provide technical knowledge and support for operational systems, applications, and procedures to business teams and IT.
Help the business identify technical solutions that support its goals, and consider the business implications of applying technology in the current environment.
Provide ongoing user support for ad hoc questions, inquiries, and service requests.
Provide accurate, timely reporting and data on inventory, productivity, user activity, and system performance.
Triage production issues by severity and business impact; troubleshoot problems and determine root causes.
Develop business processes and solutions that meet quality, cost-effectiveness, timeliness, customer service, and regulatory requirements.
Coordinate with IT, other teams, and vendors to communicate issues and develop and implement long-term remedies.
Develop system support processes with IT; coordinate daily production support, and document, track, and report support activities.
Collaborate with business and IT on projects by eliciting and documenting business requirements and preparing functional specifications that account for system capabilities.
May act as the business lead or coordinator for moderate projects within a single area or department.
Coordinate business testing plans with business areas and IT, serve as the contact for business testing, and ensure testing meets business requirements.
Document and, in some cases, execute test plans and scenarios; analyze and verify test results for accuracy, relevance, and completeness.
Provide impact assessments and assist in formulating recommendations to business owners regarding issues and risks.
Assist IT with hardware and software upgrades, security changes, and architectural enhancements.
Configure and maintain moderately critical system tables and data elements across multiple system environments.
Analyze, develop, and implement configuration changes to improve system performance and user efficiency.
Monitor configuration for accuracy and compliance with change-control processes.