Business Analyst II - Hybrid, Bala Cynwyd, PA

TMNA Services•Bala Cynwyd, PA

1d•Hybrid

About The Position

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States. The Business Analyst II joins a high-performing team delivering and supporting services across the U.S. and Mexico for the Tokio Marine Group’s North American businesses. The position supports Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS Business Analysis Practice, applying knowledge of the property and casualty (P&C) insurance industry to develop and monitor technology solutions that improve business processes. The role works closely with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. It also supports testing, training, and operational support activities, and contributes to continued professional development as a business analyst in the insurance industry. The position involves collaboration with varied business and technical teams and participation in both waterfall and agile software development life cycles. The salary range is $64,000 to $81,000. The final offer depends on factors including applicant experience and geographic location. The company states that it offers a competitive benefits package and bonus eligibility in addition to base salary.

Requirements

Three or more years of experience as a Business Analyst.
One or more years of experience supporting underwriting functions in the P&C insurance sector, or relevant experience selling, servicing, or underwriting commercial lines insurance policies.
Ability to work independently.
Strong problem-solving and analytical skills.
Experience writing business requirements and functional specifications.
Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
Excellent written and oral communication skills for conveying complex information effectively.
Strong customer service orientation, including responsiveness, consultative collaboration, and accuracy.
Self-starter with the ability to take initiative and accomplish goals with minimal oversight and direction.
Knowledge of the software development life cycle for both waterfall and agile methodologies.

Nice To Haves

Bachelor’s degree preferred.
Insurance certification(s) preferred.
Experience with custom-developed policy administration systems preferred; experience with Policy Decisions or Advantage will be considered.
Familiarity with technology platforms supporting the independent agency channel, such as Unqork web-based portals for policy sales and servicing and IVANS digital distribution channels.
Familiarity with service management and requirements tools such as ServiceNow, Azure DevOps (ADO), Modern Requirements, and Jira, or other software that supports business analysis.

Responsibilities

Understand and communicate business needs from multiple perspectives, considering impacts across affected processes.
Lead, support, and participate in requirements gathering for projects and enhancements using business analysis methods such as process modeling, data analysis, and requirements management software.
Identify and recommend technology changes that improve process efficiency, accuracy, and compliance.
Perform operational support, including triaging production issues, advocating for business users, and managing defect resolution through deployment.
Identify, evaluate, and recommend solution options, and support their implementation through projects and enhancements to production deployment.
Facilitate communication among IT teams, business units, and external vendors.
Participate in the full software development life cycle, including waterfall and agile methodologies.
Conduct operational support turnover activities, including preparing Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable.
Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management.
Perform special duties and other projects as assigned.
Comply with proper internal controls when conducting job functions, responsibilities, and administrative activities.