Business Analyst II - Hybrid, Bala Cynwyd, PA

Tokio Marine Group of Companies•Lower Merion Township, PA

2d•$64,000 - $81,000•Hybrid

About The Position

Tokio Marine North America Services (TMNAS) is seeking a Business Analyst II to develop solutions that improve business processes, products, and systems. The role supports Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS Business Analysis Practice, delivering services to Tokio Marine Group businesses in the United States and Mexico. The successful candidate will apply knowledge of the property and casualty (P&C) insurance industry to develop and monitor technology solutions that enhance business processes, and demonstrate a commitment to continued professional development as an insurance-industry Business Analyst. The position works closely with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. It also supports testing, training, and operational support activities, working across business and technical teams. The role participates in the software development life cycle using both waterfall and agile methodologies and helps transition solutions into operational support. The stated salary range is $64,000 to $81,000. The ultimate offer depends on factors such as applicant experience and geographic location. The company offers a competitive benefits package and bonus eligibility in addition to base salary.

Requirements

Bachelor’s degree preferred.
Insurance certification(s) preferred.
Three or more years of experience as a Business Analyst.
One or more years of experience supporting underwriting functions in the P&C insurance sector, or relevant experience selling, servicing, or underwriting commercial lines insurance policies.
Experience writing business requirements and functional specifications, including decomposing complex business and data requirements into specifications for developers and other stakeholders.
Excellent problem-solving and analytical skills.
Excellent written and oral communication skills to convey complex information effectively.
Strong customer service orientation, including responsiveness, a consultative and collaborative approach, and accuracy.
Ability to work independently and take initiative to accomplish goals with minimal oversight and direction.
Knowledge of the SDLC for both waterfall and agile methodologies.

Nice To Haves

Experience with custom-developed policy administration systems; experience with Policy Decisions or Advantage is considered.
Familiarity with technology platforms supporting the independent agency channel, such as Unqork web-based portals for policy sales and servicing or IVANS digital distribution channels.
Familiarity with service management and requirements tools such as ServiceNow, Azure DevOps (ADO), Modern Requirements, Jira, or similar software.

Responsibilities

Understand and express business needs from multiple perspectives, considering organizational impacts across the affected processes.
Lead, support, and participate in gathering business requirements for projects and enhancements using techniques such as process modeling, data analysis, and requirements management software.
Identify and recommend technology changes that improve process efficiency, accuracy, and compliance.
Perform operational support, including triaging production issues, advocating for business users, and managing defect resolution through deployment.
Identify, evaluate, and recommend solution options, and support projects and enhancements through production deployment.
Facilitate communication among IT teams, business units, and external vendors.
Participate in the full software development life cycle, including waterfall and agile methodologies.
Conduct operational support turnover, including preparing Quick Reference Guides, Standard Operating Procedures, Release Notes, and other applicable job aids.
Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management.
Perform special duties and other projects as assigned.
Comply with applicable internal controls when conducting job functions, responsibilities, and administrative activities.