Business Analyst Intern - Hybrid, Bala Cynwyd, PA

TMNA Services•Bala Cynwyd, PA

3d•Hybrid

About The Position

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. The TMNAS IT Business Analyst intern supports Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS Business Analyst Practice. Working with experienced team members, the intern helps analyze business processes, gather and document requirements, and support solution delivery. The role involves participating in the software development life cycle using both waterfall and agile methodologies.

Requirements

Must be actively enrolled in an undergraduate or graduate program with a related major.
Strong writing and communication skills.
Strong problem-solving and analytical skills, with attention to detail.
Strong interpersonal relationship-building skills and the ability to work constructively and collaboratively with a variety of people and groups.
Willingness to learn new technologies, tools, and skills.
Ability to manage multiple, competing, frequently changing, time-sensitive deadlines and priorities.
Hands-on knowledge of Microsoft O365.

Nice To Haves

Coursework in Computer Science, Business Administration, or Business Analytics disciplines.
Familiarity with SharePoint, MS Copilot, Azure DevOps (ADO), ServiceNow, Modern Requirements, or other software that supports Business Analysis.

Responsibilities

Document current business processes, identify opportunities for improvement, and develop process models or workflow diagrams.
Help document business and functional requirements, defect user stories, and supporting information under the guidance of experienced Business Analysts.
Use business analysis tools and techniques, including process modeling, data analysis, and requirements management software, to prepare materials and document stakeholder needs.
Track questions, decisions, and action items.
Research and document production support issues, gather information from business users and technical teams, and track issues through resolution.
Work with experienced Business Analysts to identify and recommend business process changes that improve efficiency, accuracy, and compliance.
Participate in the full software development life cycle, including waterfall and agile methodologies.
Create and maintain process documentation, requirements artifacts, meeting notes, release notes, quick reference guides, and other materials that support solution delivery and adoption.
Comply with proper internal controls when conducting job functions, carrying out responsibilities, and performing administrative activities.
Perform special projects and other assigned duties.