Business Analyst Intern - Hybrid, Bala Cynwyd, PA

Tokio Marine Group of Companies • Lower Merion Township, PA

4d • Hybrid

About The Position

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States. The TMNAS IT Business Analyst intern supports Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice. Working with experienced team members, the intern helps analyze business processes, gather and document requirements, and support solution delivery.

The role includes supporting process improvement, production issue research, requirements documentation, and solution delivery throughout the software development life cycle (SDLC), including waterfall and agile methodologies. The intern also prepares and maintains materials that support solution delivery and adoption, and performs other assigned duties and special projects.

Requirements

• Must be actively enrolled in an undergraduate or graduate program with a related major.
• Coursework in Computer Science, Business Administration, or Business Analytics disciplines.
• Strong writing and communication skills.
• Strong problem-solving and analytical skills, with attention to detail.
• Strong interpersonal relationship-building skills and ability to work constructively and collaboratively with a variety of people and groups.
• Willingness to learn new technologies, tools, and skills.
• Ability to manage multiple, competing, frequently changing, time-sensitive deadlines and priorities.
• Hands-on knowledge of MS O365.

Nice To Haves

• Familiarity with SharePoint, MS Copilot, Azure DevOps (ADO), ServiceNow, Modern Requirements, or other software supportive of Business Analysis.

Responsibilities

• Assist in documenting current business processes, identifying improvement opportunities, and developing process models or workflow diagrams.
• Help document business and functional requirements, defect user stories, and supporting information under the guidance of experienced Business Analysts.
• Use business analysis tools and techniques, including process modeling, data analysis, and requirements management software, to prepare materials and document stakeholder needs, questions, decisions, and action items.
• Assist with researching and documenting production support issues, gathering information from business users and technical teams, and tracking issues through resolution.
• Work with experienced Business Analysts to identify and recommend process changes that improve efficiency, accuracy, and compliance.
• Participate in the full software development life cycle (SDLC), including waterfall and agile methodologies.
• Help create and maintain process documentation, requirements artifacts, meeting notes, release notes, quick reference guides, and other solution delivery and adoption materials.
• Comply with proper internal controls necessary to conduct job functions and responsibilities or administrative activities.
• Perform special projects and other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed