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At GTel, seeing is believing. We don’t just mitigate, we eliminate risk for telecommunication firms, gas companies, municipalities and electricity distributors, through first class utility damage prevention services. With our expertise in utility locates, pole testing, ground penetrating radar, leak and corrosion detection, meter reading we help reduce risk and improve safety in the communities we serve. We offer clients a broad range of services to help utility projects thrive from concept to completion. GTel’s people are at the centre of its brand. Every day we deliver on our brand promise to Cherish Customers, Deliver Flawlessly, and stay a Step Ahead. Our employees look beyond the conventional and reach for the extraordinary to win outside the box. About the role: Contribute to the successful work orders and completion of site meetings while placing integrity and quality at the forefront of tracking and maintenance of programs within the Energy Services business line at GTel. Provide support and reassurance to our customers and internal reports. The Secondary Services Technician provides direct support to the Utility Locate & Meter Reading operational business units. Other duties include: Completion of meter disconnects, meter battery exchanges, consecutive accounts, and special reads in support of the Meter Reading business line Attend and conduct site meetings prior to construction commencement Maintaining client expectations with firm deadlines across Southern Ontario Ensure required site best practices have been executed during scheduled meetings. Maintain Key Performance Indicators (KPI) and metrics to support management Tracking of monthly completions of all programs for monthly billing requirements. Catalog site meetings as per company standards Coordinate daily and weekly schedules with internal and external staff. Manage daily and weekly compliance requirements Attend, support and participate in training meetings Review and enhance current Standard Operating Procedures (SOP) Support development of training modules for assigned programs in coordination with associated manager and the Training Department Support new business development opportunities and projects Maintain and foster optimum customer relationships in accordance with GTel’s Code of Conduct
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees

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