Secondary Services Technician, Energy Services - Fulltime

OEC•Chatham, ON

3d•Onsite

About The Position

At GTel, seeing is believing. We don’t just mitigate, we eliminate risk for telecommunication firms, gas companies, municipalities and electricity distributors, through first class utility damage prevention services. With our expertise in utility locates, pole testing, ground penetrating radar, leak and corrosion detection, meter reading we help reduce risk and improve safety in the communities we serve. We offer clients a broad range of services to help utility projects thrive from concept to completion. GTel’s people are at the centre of its brand. Every day we deliver on our brand promise to Cherish Customers, Deliver Flawlessly, and stay a Step Ahead. Our employees look beyond the conventional and reach for the extraordinary to win outside the box. About the role: Contribute to the successful work orders and completion of site meetings while placing integrity and quality at the forefront of tracking and maintenance of programs within the Energy Services business line at GTel. Provide support and reassurance to our customers and internal reports. The Secondary Services Technician provides direct support to the Utility Locate & Meter Reading operational business units.

Requirements

College and/or university degree preferred.
Experience in construction or field surveying is considered an asset.
Valid driver’s licence with a clean Driver’s Abstract; ability to successfully complete a Criminal Background Check (CBC).
Demonstrated strong customer service and relationship‑building skills.
Prior leadership or supervisory experience preferred.
Previous experience within the industry is an asset.
Excellent communication skills, both written and verbal.
Ability to drive change and results.
Ability to work within a team environment.
Strong organizational and analytical skills.
Ability to conceptualize and innovate.
Analytical
Ability to work well under minimal supervision and within strict deadlines.
Ability to interact with all levels of the organization, both internally and externally.
A collaborative leader and builder of strong working relationships with team members and external clients
Innovative through continuous process changes and implementation
Agile, responsive and has a sense of urgency in an ever- changing environment
Continuous education and learning in the field
Committed to the Health and Safety of oneself and employees

Responsibilities

Completion of meter disconnects, meter battery exchanges, consecutive accounts, and special reads in support of the Meter Reading business line
Attend and conduct site meetings prior to construction commencement
Maintaining client expectations with firm deadlines across Southern Ontario
Ensure required site best practices have been executed during scheduled meetings.
Maintain Key Performance Indicators (KPI) and metrics to support management
Tracking of monthly completions of all programs for monthly billing requirements.
Catalog site meetings as per company standards
Coordinate daily and weekly schedules with internal and external staff.
Manage daily and weekly compliance requirements
Attend, support and participate in training meetings
Review and enhance current Standard Operating Procedures (SOP)
Support development of training modules for assigned programs in coordination with associated manager and the Training Department
Support new business development opportunities and projects
Maintain and foster optimum customer relationships in accordance with GTel’s Code of Conduct