Secondary Services Technician, Energy Services-St. Thomas ON

OEC•St. Thomas, ON

3d•Onsite

About The Position

GTel provides first-class utility damage prevention services to telecommunication firms, gas companies, municipalities, and electricity distributors. Our expertise includes utility locates, pole testing, ground penetrating radar, leak and corrosion detection, and meter reading, all aimed at reducing risk and improving safety. We offer a broad range of services to help utility projects thrive from concept to completion. Our people are central to our brand, delivering on our promise to Cherish Customers, Deliver Flawlessly, and Stay a Step Ahead. We encourage employees to look beyond the conventional and reach for the extraordinary. This role contributes to the successful completion of work orders and site meetings, prioritizing integrity and quality in tracking and maintaining programs within the Energy Services business line. The position provides support and reassurance to customers and internal reports, directly assisting the Utility Locate & Meter Reading operational business units.

Requirements

Valid driver’s licence with a clean Driver’s Abstract
Ability to successfully complete a Criminal Background Check (CBC)
Demonstrated strong customer service and relationship‑building skills
Excellent communication skills, both written and verbal
Ability to drive change and results
Ability to work within a team environment
Strong organizational and analytical skills
Ability to conceptualize and innovate
Analytical
Ability to work well under minimal supervision and within strict deadlines
Ability to interact with all levels of the organization, both internally and externally
A collaborative leader and builder of strong working relationships with team members and external clients
Innovative through continuous process changes and implementation
Agile, responsive and has a sense of urgency in an ever- changing environment
Continuous education and learning in the field
Committed to the Health and Safety of oneself and employees

Nice To Haves

College and/or university degree preferred
Experience in construction or field surveying is considered an asset
Prior leadership or supervisory experience preferred
Previous experience within the industry is an asset

Responsibilities

Completion of meter disconnects, meter battery exchanges, consecutive accounts, and special reads in support of the Meter Reading business line
Attend and conduct site meetings prior to construction commencement
Maintaining client expectations with firm deadlines across Southern Ontario
Ensure required site best practices have been executed during scheduled meetings
Maintain Key Performance Indicators (KPI) and metrics to support management
Tracking of monthly completions of all programs for monthly billing requirements
Catalog site meetings as per company standards
Coordinate daily and weekly schedules with internal and external staff
Manage daily and weekly compliance requirements
Attend, support and participate in training meetings
Review and enhance current Standard Operating Procedures (SOP)
Support development of training modules for assigned programs in coordination with associated manager and the Training Department
Support new business development opportunities and projects
Maintain and foster optimum customer relationships in accordance with GTel’s Code of Conduct