Automotive Technician Jobs

About The Position

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe, efficient customer service using knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
• Use Point of Sale systems and phone and in-person selling techniques.
• Use digital tools and handheld technology to plan and drive sales, improve the service experience, engage associates, and make timely decisions about services, safety alerts, products, applications, and training.
• Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
• Maintain the physical work area, accurate inventory, and audit, safety, and compliance standards; report complaints, hazards, and problems with products, services, and work areas.
• Complete paperwork, logs, and required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify members’ needs, assist with purchasing decisions, and resolve issues and concerns.
• Promote the member experience and model high-quality service; help train, develop, and mentor team members.
• Follow company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
• Complete work assignments and priorities by applying policies, data, and resources; collaborating with relevant partners; meeting priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
• Help create a workplace where associates feel supported and included, build trusting team relationships, communicate positively, and recognize others’ contributions.
• Put customers and members first, make decisions based on reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible associates.
• Performance-based bonus awards.