Automotive Technician

Penske Automotive Group • Phoenix, AZ

12d • Onsite

About The Position

Volkswagen North Scottsdale, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role supports an excellent customer experience by helping ensure vehicles are repaired and maintained to high standards, communicating technical information to Service Advisors, and following applicable quality, timeliness, and safety requirements.

The position primarily takes place in an automotive shop. The covered workspace may be exposed to heat, cold, regular loud noise, and safety hazards associated with shop work. Evening, weekend, and holiday hours may be required. Compensation is based on production or sales, is not guaranteed, and is estimated based on expected production or sales; the minimum is Arizona state minimum wage.

Requirements

• High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
• At least three years of dealership experience is stated under what the employer is looking for.
• Genuine interest in providing exceptional customer service.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• Knowledge of automotive systems, tools, and repair processes.
• Strong communication and listening skills, including the ability to determine how to assist customers.
• Ability to work well in a team environment.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to follow processes and prioritize work effectively.
• Ability to meet the physical demands of the position, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; ability to talk and hear.
• Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.

Nice To Haves

• Brand knowledge is preferred but not required.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification is preferred.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Help provide customers with a high-quality service experience throughout the repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors and explain technical terms to non-technical audiences.
• Follow manufacturer standards for the quality and timeliness of repairs and maintenance.
• Ensure estimates and work orders are accurate.
• Comply with federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow established processes to maintain quality and safety.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED