Apprentice Technician

Penske Automotive Group • Phoenix, AZ

4d • Onsite

About The Position

Volkswagen North Scottsdale, a Penske Automotive Group dealership, is seeking an Apprentice Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role supports an excellent customer experience by helping repair and maintain vehicles to high standards, communicating technical information to Service Advisors, and following quality, timeliness, and safety requirements.

The position is primarily based in an automotive shop, with a covered workspace that may involve heat, cold, regular loud noise, and safety hazards associated with shop work. The employee will stand for prolonged periods and regularly push, pull, stoop, kneel, reach, grasp, walk, and perform repetitive motions. The role requires the ability to talk and hear and involves medium/heavy work, including lifting over 50 pounds with an assistance device and/or frequent lifting or carrying of objects weighing up to or over 35 pounds, with an assistance device available as needed.

The position follows shop business hours and may require work at night, on weekends, and on holidays. A valid driver's license and a good driving record are required. The employer's interview process typically includes a phone interview, in-person interviews, background and reference checks, driving record review, and a drug screen.

Requirements

• High school diploma or equivalent.
• Safe working knowledge of shop tools and equipment.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license and good driving record.
• Exceptional customer service skills and a genuine interest in providing an exceptional customer experience.
• Knowledge of automotive systems.
• Ability to use technical reference materials and technical manuals.
• Ability to communicate technical terms to a non-technical audience.
• Ability to read and comprehend instructions and information.
• Ability to listen to customers and determine how to assist them.
• Ability to follow processes to ensure quality and safety.
• Positive attitude, friendliness, enthusiasm, reliability, and a team-player approach.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Time-management skills and ability to prioritize.
• Excellent communication skills and ability to work well in a team environment.

Nice To Haves

• Previous Automotive Technician experience.
• Recent completion of an automotive technician trade school program.
• Brand knowledge.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Provide customers with a strong service experience throughout vehicle repairs.
• Repair and maintain vehicles to factory and dealership quality standards.
• Communicate technical information regarding customer vehicles clearly to Service Advisors.
• Comply with manufacturer standards for the quality and timeliness of repairs and maintenance.
• Ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow processes to ensure quality and safety.

Benefits

• Comprehensive benefits program, including medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED