Automotive Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED required.
• Excellent interpersonal and communication skills, including comfort speaking with customers face-to-face and by phone.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organization and ability to manage multiple open repair orders in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Prior automotive service advisor or service department experience is strongly preferred.

Responsibilities

• Greet customers promptly and professionally, gather vehicle information, and accurately document concerns on repair orders.
• Inspect vehicles, review service history, and recommend needed maintenance or repairs.
• Provide complete, accurate written estimates for labor and parts; communicate timelines and obtain customer authorization before additional work is performed.
• Monitor repair progress and proactively contact customers about changes in status, cost, or completion time.
• Review completed repair orders to ensure work is finished and documented; explain completed work and charges at delivery.
• Handle inbound phone inquiries about appointments and work in progress.
• Maintain high CSI scores by providing a consistent, transparent, and friendly service experience.

Benefits

• Affordable comprehensive medical, dental, and vision coverage for employees and their families.
• 401(k) retirement savings plan.
• Paid time off, including paid holidays and vacation after 90 days of full-time employment.
• Paid maternity and paternity leave.
• Paylocity Pay On Demand, providing access to earnings before payday, up to $2,000.
• Employee discounts on vehicle servicing and new car purchases.
• Continuous training and mentorship, with opportunities for professional growth and career advancement.
• Employee tenure and recognition program.
• Company events for employees and their families.