Automotive Service Advisor KIA of Streetsboro
About The Position
Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. They are well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by: Promptly and professionally answering service calls, and setting and confirming appointments Accurately and thoroughly writing repair orders Acting as a reliable, responsive liaison between the technician and customer Patiently and thoroughly assisting our customers through the service process. Collaborating with team members for loaner availability, proper warranty processing and disclosure
Requirements
- A clean driving record
- Good organization skills
- A friendly personality
- Fantastic communication skills
- A professional personal appearance
- A team-oriented and self-motivated attitude
- The ability to work with little supervision
Nice To Haves
- At least 2 years of service experience
- A strong record of positive customer satisfaction results
Responsibilities
- Promptly and professionally answering service calls, and setting and confirming appointments
- Accurately and thoroughly writing repair orders
- Acting as a reliable, responsive liaison between the technician and customer
- Patiently and thoroughly assisting our customers through the service process
- Collaborating with team members for loaner availability, proper warranty processing and disclosure
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Ongoing professional development
- Family-friendly and inclusive culture
- Career growth and internal promotions
- Custom and competitive wage plans
- Sundays off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
