Automotive Service Advisor

McGrath KIA of Highland Park•Highland Park, IL

133d

About The Position

McGrath Kia of Highland Park is seeking a driven, motivated Service Advisor to provide five-star hospitality to an affluent clientele. The dealership is preparing to build a new state-of-the-art facility, and the successful candidate will join the team during a period of growth, with the opportunity to transition to the new facility upon its completion. The role combines relationship-building, customer service, and revenue generation while ensuring clients are exceptionally satisfied. The Service Advisor greets clients at their vehicles, documents concerns using iPad lane software, presents routine maintenance recommendations without high-pressure tactics, and manages loaner vehicles through TSD software. The advisor serves as the liaison between certified technicians and clients, proactively communicates service updates and accurate completion times, explains recommendations with attention to client concerns and safety, processes repair-order paperwork accurately, and fosters repeat and referral business.

Requirements

High school diploma or equivalent.
Valid driver's license.
Engaging, friendly manner and a hospitality-first mindset.
Self-motivated and able to thrive in a high-volume environment.

Nice To Haves

At least 2 years of customer service experience is preferred.
Experience in high-end automotive, luxury retail, or premium hospitality is a plus.

Responsibilities

Greet guests at their vehicles and perform a comprehensive walk-around, documenting concerns with iPad lane software.
Present maintenance menus and explain the importance of routine factory maintenance without high-pressure tactics.
Manage the loaner fleet using TSD software so clients can remain mobile and comfortable.
Serve as the liaison between certified technicians and guests, proactively providing accurate updates and promise times.
Prioritize technician recommendations based on primary concerns, safety-related items, and routine maintenance, and explain the reasons for services.
Process paperwork and close out repair orders accurately and efficiently.
Build lasting client relationships that encourage repeat and referral business.