Automotive Service Advisor

McGrath KIA of Highland Park•Highland Park, IL

46d•Onsite

About The Position

McGrath Kia of Highland Park is seeking a driven, highly motivated Service Advisor to join their award-winning team during a period of significant growth. The dealership is preparing to build a new, state-of-the-art facility and is looking for a high-energy professional who excels at building relationships, driving revenue, and ensuring exceptional client satisfaction. This role involves managing client time, safety, and peace of mind, catering to a clientele that expects five-star hospitality.

Requirements

High School diploma (or equivalent)
Valid driver's license
Minimum of 2 years of Customer Service experience preferred.

Nice To Haves

Experience in high-end automotive, luxury retail, or premium hospitality is a massive plus.

Responsibilities

Greet guests immediately at their vehicle and perform a comprehensive walk-around using iPad lane software to document concerns.
Present maintenance menus clearly, educating guests on the importance of routine factory maintenance without high-pressure tactics.
Efficiently manage the premium loaner fleet using TSD software.
Act as a liaison between technicians and guests, keeping clients informed with accurate promise times.
Prioritize technician recommendations based on primary concerns, safety, and routine maintenance, explaining the reasoning behind each service.
Accurately and efficiently process all paperwork and close out repair orders.
Build lasting relationships to promote repeat and referral business.