Automotive Service Advisor

Fort Wayne Toyota • Fort Wayne, IN

131d

About The Position

The Service Advisor is the primary point of contact between dealership guests and technicians, managing the customer service experience from vehicle write-up through delivery. The role involves building customer relationships, setting accurate expectations, and ensuring repair orders are handled professionally and with care. Success depends on strong communication and a commitment to customer satisfaction.

The advisor greets customers, documents vehicle concerns, inspects vehicles and reviews service history, recommends maintenance or repairs, and provides written estimates. They communicate costs and timelines, obtain authorization for additional work, monitor repair progress, update customers, and explain completed work and charges at delivery. The advisor also handles appointment and repair-status inquiries and works to maintain high customer satisfaction scores.

Rohrman Automotive Group is a family-rooted dealership group with locations across Indiana, Illinois, and Wisconsin, representing a range of automotive brands. The company describes its culture as focused on accountability, performance, and people, and is an equal opportunity employer.

Requirements

• High school diploma or GED required.
• Excellent interpersonal and communication skills, including comfort speaking with customers face-to-face and by phone.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organization and ability to manage multiple open repair orders in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Prior automotive service advisor or service department experience is strongly preferred.

Responsibilities

• Greet customers promptly and professionally, gather vehicle information, and accurately document concerns on repair orders.
• Inspect vehicles, review service history, and recommend needed maintenance or repairs.
• Provide complete, accurate written estimates for labor and parts; communicate timelines and obtain customer authorization before additional work is performed.
• Monitor repair progress and proactively contact customers about changes in status, cost, or completion time.
• Review completed repair orders to ensure work is finished and documented; explain completed work and charges at delivery.
• Handle inbound phone inquiries about appointments and work in progress.
• Maintain high CSI scores by providing a consistent, transparent, and friendly service experience.

Benefits

• Affordable comprehensive medical, dental, and vision coverage for employees and their families.
• 401(k) retirement savings plan.
• Paid time off, including paid holidays and vacation after 90 days of full-time employment.
• Paid maternity and paternity leave.
• Paylocity Pay On Demand, providing access to earnings before payday, up to $2,000.
• Employee discounts on vehicle servicing and new car purchases.
• Continuous training and mentorship, with opportunities for professional growth and career advancement.
• Employee tenure and recognition program.
• Company events for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED