Automotive Service Advisor
About The Position
Carmedix in Durham is growing and we’re looking for the right person to join our front counter team. This position is a mix of customer service, sales, communication, and organization. You’ll be helping customers understand what their vehicle needs, building trust, presenting repair options, following up, and keeping the day moving smoothly. You do not need to be a mechanic. Automotive experience is helpful, but the bigger thing we’re looking for is someone who is great with people, confident on the phone, organized, competitive, and motivated to win. This is a sales and customer experience role inside an auto repair shop.
Requirements
- Great with people
- Confident on the phone
- Organized
- Competitive
- Motivated to win
- Friendly and easy to talk to
- Confident communicating with customers
- Comfortable selling and asking for the sale
- Organized enough to follow a process
- Able to move fast without getting overwhelmed
- Positive, coachable, and accountable
- Good with phones, texting, and computer systems
Nice To Haves
- Automotive experience is helpful
Responsibilities
- Answering phones and helping customers
- Scheduling appointments
- Greeting customers and building trust
- Presenting repair and maintenance recommendations
- Following up with customers
- Working with technicians and management to keep cars moving
- Helping hit daily sales and customer service goals
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
