Associate Banker Jobs

About The Position

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For Canada: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions suited to customers’ needs and interests.
• Collaborate with BMO partners to identify referral opportunities and grow customers’ relationships with the bank beyond personal banking.
• Welcome and guide customers in the branch lobby and help them use digital and self-service banking options.
• Conduct conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Execute customer transactions seamlessly.
• Review customer profiles and discuss needs to identify opportunities involving everyday banking plans and credit cards.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing improvements in the overall experience.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Keep current with the financial services marketplace, legal and regulatory requirements, and personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Protect the bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
• Analyze issues, determine next steps, and escalate as required.
• Apply the Risk Management Framework and make sound, risk-informed decisions within the approved Risk Appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on the position’s pay type.