PT (30 Hours) - Associate Banker - Central Square Cambridge (New Build) - Cambridge, MA
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create exceptional client experiences. You build trusted client relationships, share product knowledge and solutions, and help clients work toward their financial goals. The role includes welcoming clients, managing lobby traffic and appointments, servicing accounts, opening new accounts, helping clients with everyday banking and self-service technology, and performing branch operations. The position is part-time for 30 hours and is located at the Central Square Cambridge branch in Cambridge, Massachusetts.
Requirements
- Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to collaborate as a team to provide a seamless client experience.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients with attentive, friendly service; greet them as they enter, manage lobby traffic and waiting queues using a tablet, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals and provide seamless service.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
