PT (30 Hours) Associate Banker - Rohrerstown Rd Branch (New Build) - Lancaster, PA

JPMorganChase • Lancaster, PA

1d • Onsite

About The Position

As an Associate Banker at Chase, you represent the brand and culture through welcoming, attentive service and the use of banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences and building trusted relationships. You share product knowledge and solutions to help clients achieve their financial goals.

Requirements

• Ability to put clients first and exceed their expectations by providing attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and address client needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively with a team to provide seamless, caring service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide friendly, attentive service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED