Branch Operations Lead - Central Square Cambridge (New Build) - Cambridge, MA

JPMorgan Chase & Co. • Cambridge, MA

3d • $29 - $35 • Onsite

About The Position

As a Branch Operations Lead at Chase, you help ensure branch operations run accurately, securely, and in compliance with bank policies, procedures, and regulatory requirements. You work closely with the Branch Manager, branch employees, and specialists to create a welcoming client experience, handle financial transactions, and build lasting client relationships. You also help clients use self-service banking options and keep the branch team informed about operational policies and procedures.

The role includes leading branch operations and managing cash devices such as the cash vault and ATM, resolving client issues, supporting loss control and compliance, and maintaining audit standards. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and organization while managing multiple tasks.
• Demonstrate leadership, operational proficiency, transaction accuracy, and collaborative teamwork.
• Educate branch team members and partners and build meaningful client relationships.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients, understand their needs, and manage their check-in to the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while adhering to bank policies and procedures.
• Connect clients with branch employees and specialists to support specialized financial needs.
• Introduce clients to self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Educate the branch team and partners and keep them informed about policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED