Branch Operations Lead - (New Build) Asheboro - Asheboro, NC

JPMorgan Chase & Co. • Asheboro, NC

5d • Onsite

About The Position

As a Branch Operations Lead at Chase, you support the daily operations of a branch and work closely with the Branch Manager, branch employees, and subject-matter experts. You help ensure client transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service and relationship building with operational leadership, control, compliance, and audit responsibilities.

You welcome clients, help with transactions, manage lobby flow, schedule meetings, and connect clients with branch colleagues or self-service banking options. You also review branch operations and keep the team informed about policies and procedures. Before placement in the role, you must successfully complete the Branch Operations Lead Training Program. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability and commitment to follow policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability to educate the branch team and partners and keep them informed.
• Ability to build client relationships, educate clients, and refer them to the appropriate experts.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand clients’ needs, and check them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and collaborate to support specialized financial needs and lasting relationships.
• Explain self-service options that let clients access their accounts at any time.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED