Branch Operations Lead - Hayden (New Build) - Hayden Lake, ID
About The Position
The Branch Operations Lead works at a Chase branch, partnering closely with the Branch Manager, branch employees, and specialist teams to deliver a welcoming client experience and ensure accurate, secure branch operations. The role assists clients with transactions, introduces them to self-service banking options, and builds lasting relationships. It also reviews branch operations and keeps the team informed about current policies and procedures, helping the branch meet control expectations and comply with regulatory requirements. The role includes leading day-to-day operations such as managing cash devices, resolving client issues, and supporting loss control, compliance, and audits. The successful candidate completes the Branch Operations Lead Training Program before placement and must be able to travel as required for in-person training and meetings.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Adherence to policies, procedures, and regulatory banking requirements.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
- Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
- Ability and interest in educating branch team members and partners about relevant information.
- Ability to build meaningful client connections, educate clients, and refer them to specialists when appropriate.
- Successful completion of the Branch Operations Lead Training Program before placement.
- Ability to travel as required for in-person training and meetings.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate clearly and politely, understand client needs, and help manage client check-in and the waiting queue.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues quickly and effectively while following bank policies and procedures.
- Introduce clients to branch team members and coordinate assistance for specialized financial needs.
- Explain self-service banking options to help clients access their accounts at any time.
- Support the Branch Manager with branch operations, including loss control, compliance, and audits.
- Review branch operations and keep the branch team informed about policies and procedures.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
