Branch Operations Lead - Lancaster Branch (New Build) - Lancaster, PA

JPMorgan Chase & Co. • Manheim Township, PA

12h • Onsite

About The Position

As a Branch Operations Lead at Chase, you support branch operations in close partnership with the Branch Manager, branch employees, and other experts. You help ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines direct client service with operational leadership: assisting with transactions, introducing clients to self-service banking, building trusted relationships, reviewing branch operations, and keeping the team informed about current policies and procedures. You help the branch meet control expectations and provide a welcoming, secure client experience.

The position requires successful completion of Chase’s Branch Operations Lead Training Program before placement, as well as travel as required for in-person training and meetings. The role is based at the Lancaster Branch, a new build, in Lancaster, Pennsylvania.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Demonstrate attention to detail, organization, and the ability to manage multiple tasks.
• Use leadership and operational skills to support accurate transactions and collaborative teamwork.
• Educate branch team members and partners and keep them informed.
• Build client relationships, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage client check-in and waiting-queue flow.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Connect clients with branch team members and help address specialized financial needs.
• Introduce clients to self-service banking options.
• Support the Branch Manager in maintaining high standards for loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED