Branch Operations Lead - (New Build) Burlington - Burlington, NC

JPMorgan Chase & Co. • Holly Springs, NC

6h • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and other experts to oversee branch operations and ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You will help create a welcoming client experience, build lasting relationships, and introduce clients to self-service banking options. You will also review branch operations, keep the team informed about policies and procedures, and help the branch meet control expectations.

The role includes completing Chase’s Branch Operations Lead Training Program before placement and traveling as required for in-person training and meetings. The position is based in Burlington, North Carolina, at a new-build branch.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to adhere to banking policies, procedures, and regulatory requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership and operational proficiency, including transaction accuracy, and ability to work collaboratively.
• Ability and willingness to educate branch team members and partners.
• Ability to build client connections, educate clients, and refer them to relevant experts.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate with clients to understand and address their needs, check them into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including management of cash devices such as the cash vault and ATM.
• Resolve client issues promptly and consistently while following bank policies and procedures.
• Introduce clients to branch team members and collaborate to address specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards and ensuring secure, smooth branch operations.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Additional benefits and programs are available based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED