Branch Operations Lead - Rochester Crossroads Branch (New Build) - Rochester, MN
About The Position
The Branch Operations Lead is responsible for supporting branch operations and delivering a welcoming, effective client experience. Working closely with the Branch Manager, branch employees, and other experts, the role ensures financial transactions are handled accurately and in accordance with bank policies, procedures, and regulatory requirements. The Lead assists clients with transactions, introduces them to self-service banking options, and builds trusted relationships. They also review branch operations, keep the team informed about policies and procedures, and help the branch meet control expectations. The role includes leadership of day-to-day operations, cash devices, loss control, compliance, and audits. The successful candidate must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings. The position is based at the Rochester Crossroads Branch in Rochester, Minnesota.
Requirements
- Adhere to policies, procedures, and regulatory banking requirements.
- Demonstrate attention to detail, organization, and the ability to manage multiple tasks.
- Have leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
- Educate branch team members and partners and keep them informed.
- Build meaningful client relationships, educate clients, and refer them to experts when needed.
- Have 1 or more years of retail banking experience.
- Have a high school degree, GED, or foreign equivalent.
- Be able to work branch hours, including weekends and evenings.
- Successfully complete the Branch Operations Lead Training Program before placement.
- Be able to travel as required for in-person training and meetings.
Nice To Haves
- 6 or more months of Associate Banker (Teller) experience.
- A college degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate clearly and politely, understand client needs, and manage client check-in and waiting queues.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues quickly and accurately while following bank policies and procedures.
- Introduce clients to the branch team and collaborate to address specialized financial needs.
- Explain self-service banking options to help clients access their accounts at any time.
- Support branch operations with the Branch Manager, maintaining standards for loss control, compliance, and audits.
- Review branch operations and keep the team informed about policies and procedures.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
