Branch Operations Lead - Beebe Capps (New Build) - Searcy, AR

JPMorgan Chase & Co. • Searcy, AR

14h • Onsite

About The Position

At Chase, the Branch Operations Lead works at the center of branch operations in close partnership with the Branch Manager, branch employees, and experts. The role ensures clients’ financial transactions are handled accurately and carefully in compliance with bank policies, procedures, and regulatory requirements.

The position combines client service with operational leadership. The lead assists clients with transactions, introduces them to self-service banking options, and builds lasting relationships. The role also reviews branch operations, communicates policy and procedure updates to the team, and helps the branch meet control expectations. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills; ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to work collaboratively and educate the branch team and partners.
• Ability to build client connections, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet and assist clients, support transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, understand client needs, and coordinate check-ins for the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and coordinate service for specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Help educate the branch team and keep employees informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED