Branch Operations Lead - Deptford Branch (New Build) - Deptford, NJ
About The Position
As a Branch Operations Lead at a Chase Branch, you will work closely with the Branch Manager, branch employees, and subject-matter experts to ensure client transactions are handled accurately and with care while meeting bank policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce self-service banking options, and build lasting relationships. You will also review branch operations and keep the team informed about current policies and procedures, helping the branch meet control expectations and provide a welcoming client experience. The position requires successful completion of the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings. The job posting describes a competitive total rewards package and benefits, subject to eligibility.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to travel as required for in-person training and meetings.
- Successful completion of the Branch Operations Lead Training Program before placement.
- Adherence to policies, procedures, and regulatory banking requirements.
- Strong attention to detail and organization, with the ability to manage multiple tasks.
- Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
- Ability and interest in educating branch team members and partners.
- Ability to build client relationships, educate clients, and refer them to experts when needed.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate with clients to understand and address their needs, including checking them into the waiting queue and anticipating their needs.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues quickly and effectively while following bank policies and procedures.
- Introduce clients to branch team members and work with the team to provide seamless service and support specialized financial needs.
- Share self-service banking options with clients so they can access accounts at any time.
- Work with the Branch Manager on branch operations, loss control, compliance, and audits.
- Keep the branch team informed about policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Commission-based pay and/or discretionary incentive compensation for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
