Associate Relationship Banker - Bluhawk Branch - Overland Park, KS

JPMorgan Chase & Co. • Overland Park, KS

2h • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the brand and culture by combining attentive, welcoming service with banking solutions and financial technology. You assist clients who visit the branch or have scheduled appointments, understand their financial needs, and recommend relevant products and services. You also help clients use digital banking tools and connect them with specialists for more complex financial needs.

The role requires adherence to banking policies, procedures, risk parameters, regulatory obligations, and required training. It is subject to Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and requires NMLS registration under the SAFE Act. Continued employment depends on meeting these requirements, including registration after starting and timely renewals and updates.

Requirements

• High school degree, GED, or foreign equivalent.
• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
• Ability to work branch hours, including weekends and some evenings.
• Satisfy applicable Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.

Nice To Haves

• At least 1 year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
• Communicate clearly and politely, ask questions, listen to understand client needs, and build trust.
• Assist walk-in and scheduled clients in person and by phone, build lasting relationships, and tailor product and service recommendations to their financial needs.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to specialists for their financial needs.
• Follow policies, procedures, and regulatory banking requirements, operate within established risk parameters, and meet risk and compliance obligations, including required training.
• Register on NMLS or update an existing registration as necessary, and complete required renewals and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED