Associate Banker II - Newark/Mulberry (40 hour)

TD Bank • Newark, NJ

3d • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by providing everyday banking services and supporting consumer product needs. The role builds client relationships through accurate transactions, clear communication, needs-based conversations, and appropriate referrals, while adhering to risk, regulatory, and compliance standards. The Associate Banker may act as the financial center’s first point of contact and hospitality ambassador, managing in-person and phone client flow and helping clients understand banking products, services, and digital capabilities.

The position handles a broad range of client transactions and multi-step activities within established financial limits. It identifies routine client problems and resolves them using standard procedures, escalating non-standard issues as appropriate. The Associate Banker also supports client acquisition and relationship deepening through proactive outreach, appointment scheduling, and referrals to specialists.

The role contributes to a positive, inclusive team environment, completes required training, and participates in performance and development activities. TD provides onboarding, career development conversations, online learning, and mentoring opportunities.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, and work independently within deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
• Perform accurate and efficient everyday banking transactions, basic consumer account opening and maintenance, and other multi-step client activities within established financial limits.
• Build trust through personalized, client-first interactions and meaningful conversations about clients’ needs and financial goals.
• Educate clients about banking products, services, and digital capabilities, and connect them with appropriate specialists or partners.
• Identify client needs and opportunities, make appropriate referrals, and support relationship deepening and client acquisition.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-building opportunities.
• Use banking knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Resolve routine client problems using standard procedures and escalate non-standard issues, discrepancies, material changes, or risk indicators as appropriate.
• Maintain compliance with company guidelines, AML laws, and regulatory requirements; verify client identification and follow authentication, documentation, and data-integrity standards.
• Act in accordance with TD’s code of conduct and ethical standards and protect clients, colleagues, and the Bank.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to team success, share insights and best practices, collaborate with colleagues, and participate in performance and development activities.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED