Associate Banker II - Cranford (40 hour)

TD•Cranford, NJ

1d•$24 - $31•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role provides everyday banking and supports consumer product needs, building meaningful relationships through accurate, confident, and clear service while helping clients feel informed and supported in pursuing their financial goals. The role consistently adheres to TD’s risk and regulatory standards. The position combines transactional excellence with needs-based engagement. It handles everyday banking and basic consumer account opening and maintenance, guides client traffic as a hospitality ambassador, identifies client needs and opportunities, recommends or refers clients to appropriate partners, and performs a broad range of transactions and multi-step activities within established financial limits. It may serve as an escalation point for routine issues and escalates non-standard matters internally. The Associate Banker II manages in-person and phone client flow, responds to inquiries, resolves issues, and makes referrals. It educates clients about banking products, services, and digital capabilities; conducts proactive outreach and schedules appointments; and balances client needs with policy adherence, sound judgment, and risk awareness. The role also safeguards client relationships through accurate identity verification, data integrity, authentication, documentation, and compliance with AML and other regulatory requirements. The role requires a high school diploma or GED and at least one year of demonstrated client-facing experience. Teller or cash-handling experience in a client-facing financial institution and a notary license are preferred. The posted schedule is 40 hours, with operating hours that may include evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated effective problem-solving skills.
Demonstrated ability to schedule and prioritize work.
Demonstrated ability to work independently and meet deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing financial institution.
Notary license.

Responsibilities

Deliver accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
Provide a high-touch, relationship-driven client experience as a hospitality ambassador for the financial center.
Identify client needs and opportunities through meaningful conversations and recommend solutions or refer clients to appropriate partners and specialists.
Educate clients on banking products, services, and digital capabilities to support convenience and financial well-being.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
Assess routine client problems, resolve matters using standard procedures, and escalate non-standard issues appropriately.
Maintain compliance with company guidelines, AML laws, and regulatory requirements; verify client identification and maintain data integrity and required authentication and documentation standards.
Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to team success, share insights and best practices, participate in performance and development activities, and foster an inclusive and collaborative work environment.
Act with empathy, integrity, sound judgment, and accountability in client and team interactions.