Associate Banker II - Cranford (30 hour)

TD Bank•Cranford, NJ

1d•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by handling everyday banking transactions, supporting basic consumer account opening and maintenance, and helping clients identify appropriate financial products and services. The role builds client relationships through accurate, clear, and confident service, personalized conversations, proactive outreach, and referrals to specialists. It may serve as the first point of contact and hospitality ambassador for the financial center, guiding in-person and phone traffic and resolving routine inquiries. The position uses knowledge of banking products, tools, and resources to recommend solutions while observing risk, compliance, and regulatory requirements. The position performs a broad range of client transactions and multi-step activities within established financial limits, addresses routine client problems using standard procedures, and escalates non-standard matters. It supports compliant operations through identity verification, accurate documentation and data handling, risk awareness, and adherence to AML requirements and TD’s ethical standards. The colleague completes required training, collaborates with the team, and contributes to a positive, inclusive work environment. This role is scheduled for 30 hours, with availability during operating hours that may include evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
Deliver accurate, efficient everyday banking transactions and basic consumer account opening and maintenance.
Provide consistent, relationship-driven client experiences and build trust through personalized interactions.
Identify client needs and explain banking products, services, and digital capabilities; recommend or connect clients to appropriate solutions and specialists.
Conduct proactive client outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
Address routine client problems using standard procedures and escalate non-standard issues or risk indicators appropriately.
Follow company guidelines, AML laws, regulatory requirements, authentication and documentation standards, and established policies to protect clients and the Bank.
Complete required training and strengthen risk and compliance knowledge.
Participate as a team member, collaborate with colleagues, share insights and best practices, and contribute to performance and development activities.
Model TD’s ethical standards and culture, and demonstrate empathy, integrity, curiosity, and respect for different perspectives.