Associate Analyst Jobs

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Associate Operational Exam & Business Support Analyst (SMB)

SoFi•Jacksonville, FL
•$70,400 - $88,000•Remote
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About The Position

We are seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational integrity and regulatory compliance of third-party vendors within the Small Business Lending unit. This role focuses on the execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing, and collections—align with SoFi’s internal policies and external regulatory requirements.

Requirements

  • 3+ years in operations, program management, or lending operations (FinTech or banking background preferred).
  • Strong verbal and written communication skills
  • Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides for management-level reporting.
  • Strong ability to translate complex performance metrics into actionable business insights and risk assessments.
  • Effective verbal and written communication skills for collaborating across highly cross-functional teams.
  • Experience with Powerpoint/Google Slides, ability to effectively create presentations and present to management
  • Familiarity with risk frameworks, compliance expectations, and operational controls within a regulated financial environment.

Nice To Haves

  • Experience in Small Business lending, servicing, or card operations
  • Experience supporting audits, regulatory exams, or CAP remediation projects

Responsibilities

  • Execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long-term operational resilience.
  • Assess vendor risk across customer acquisition and servicing to ensure alignment with internal policies and regulatory requirements.
  • Analyze vendor-level performance metrics to proactively identify operational friction, failure points, and critical control gaps.
  • Support the maintenance of the vendor governance model by updating performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance reviews.
  • Play a key role in preparing for audits and regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance standards are met.
  • Partner with the Vendor Manager - SMB to ensure that all third-party operations remain strictly aligned with the evolving business strategy and internal operational controls.

Benefits

  • Comprehensive and competitive benefits

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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Based on current job postings on Teal, the average Associate Analyst salary in the US is approximately $76,000 per year, with a typical range of $35,000 to $120,000.

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