Laboratory Informatics & Technology Associate Analyst or Analyst

The Nemours Foundation•Wilmington, NC

1d•Hybrid

About The Position

Nemours Children's Health is hiring a full-time Laboratory Health Informatics and Technology Associate Analyst or Analyst to support medical and research laboratory operations across its locations. The position is based in Wilmington, Delaware, and is hybrid, combining onsite and remote work. The level will be determined according to experience. The role provides application and technical support for enterprise Epic and laboratory applications, including troubleshooting complex issues in the electronic medical record and coordinating testing, validation, and production releases. It supports end users in using software applications, technology, and electronic medical records accurately and efficiently. The work also includes building, testing, validating, and configuring functionality; analyzing workflows, data collection, reports, and technical issues; and identifying process improvement and optimization opportunities. Analysts additionally collaborate with senior management to plan, implement, and evaluate systems and services; coordinate system updates and enhancements; facilitate hardware installation and implementation across IT, patient care, and business process teams; prepare charts and diagrams for problem analysis; coordinate team tasks; and maintain issue lists, documentation, meeting minutes, agendas, and weekly status reports for leadership.

Requirements

Associate's degree required for the Associate Analyst level; equivalent work experience may be considered for internal candidates.
Bachelor's degree required for the Analyst level; equivalent work experience may be considered for internal candidates.
Associate Analyst: one to three years of experience required.
Analyst: at least three years of experience required, including at least three years in a healthcare setting.
Analyst: prior nursing, clinical, healthcare operations, or IT experience required.
Strong software and application knowledge required.
If an RN or other clinical provider, must maintain the applicable license.
Application-specific certifications are required as applicable; Epic certification must be obtained after hire and maintained for the duration of employment.

Nice To Haves

Associate Analyst: at least one year of healthcare-setting experience preferred.
Associate Analyst: prior healthcare operations or IT experience preferred.
Associate Analyst: Epic application systems implementation and support experience preferred.
Analyst: Epic Beaker, EpicCare Ambulatory, or Inpatient Orders application certification and implementation/support experience preferred.
Analyst: project management experience preferred.

Responsibilities

Provide direct application and technical support to end users across Nemours medical and research laboratory operations.
Support enterprise Epic and laboratory applications and troubleshoot complex electronic medical record issues.
Help users efficiently and accurately use software applications, technology, and electronic medical records.
Build, test, validate, and configure new functionality.
Analyze workflows, data collection, report details, and technical issues associated with clinical and business applications.
Identify opportunities for process improvement and system optimization, including efforts to improve end-user knowledge.
Coordinate testing, validation, and production releases.
For the Analyst level, collaborate with senior management to plan, implement, and evaluate systems and services.
For the Analyst level, identify and coordinate system updates, changes, and enhancements to support clinical information and business needs while maintaining system and data integrity.
For the Analyst level, facilitate hardware installation and implementation among IT, patient care, and business process teams.
For the Analyst level, prepare charts and diagrams to assist problem analysis and submit recommendations for solutions.
For the Analyst level, manage and coordinate team tasks and facilitate maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports for leadership.
Optimize systems for performance, scalability, and maintainability.