Associate Business Analyst

Claritas Rx

1d • $60,000 - $70,000 • Remote

About The Position

The Associate Business Analyst is a technical executor of the Ascend platform configuration, supporting standardized, scalable client implementations across Claritas Rx’s specialty pharmacy data ecosystem. The role’s primary accountability is leading specification negotiations with specialty pharmacy and other data partners to ensure inbound and outbound file specifications align with the Ascend data model before configuration begins. This involves reviewing specifications, resolving gaps with partners, and maintaining clear records of versions and approvals while protecting implementation timelines.

Working from the Configuration Blueprint produced by the Delivery Director, the Associate Business Analyst owns data mapping, platform configuration, and internal quality assurance before partner- or client-facing testing. The role determines whether data and client requests can be addressed through standard configuration or require escalation to Product or Customer Engineering. It works closely with Engagement Managers, Delivery Directors, Customer Engineering, and Customer Success, and proactively communicates blockers and capacity constraints across a multi-client portfolio.

The position is primarily remote, with occasional travel requirements. Claritas Rx describes its work environment as flexible and collaborative, and emphasizes shared learning, professional development, employee empowerment, and opportunities for regional in-person gatherings.

Requirements

• Bachelor’s degree from a four-year university.
• Relevant operations experience at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy, or data management company.
• Proficiency in Microsoft Excel and other analytic tools, including data comparison, conditional formulas, data summarization, and conversion.
• Functional knowledge of Microsoft Office, including Word, PowerPoint, and Excel.
• Business Analysis toolkit experience, including systems development lifecycles, problem solving, root cause analysis, and documenting business process models.
• Demonstrated ability to manage deliverables across multiple concurrent implementations or client programs.
• Ability to lead data partner specification negotiations and align file specifications, field mappings, and lists of values across multiple external partners.
• Excellent written and oral communication skills, including the ability to explain complex data relationships to technical and non-technical audiences.
• Ability to prioritize, organize, and execute multiple tasks with rigorous attention to detail across a high-volume implementation portfolio.
• Creative operational problem-solving skills and a strong commitment to quality.
• Knowledge of data management in specialty biotech and/or operations in reimbursement call centers or specialty pharmacies.
• Familiarity with healthcare transactional, clinical, and behavioral data sources, including specialty pharmacy patient demographics, dispense, status, and inventory files.
• Understanding of implementation lifecycle practices, including UAT facilitation, defect triage, QA gating, and go-live readiness.
• Ability to exercise judgment within broadly defined practices and policies when selecting configuration methods and techniques.

Nice To Haves

• Master’s degree.
• Experience with specialty pharmacy data file specifications, SFTP workflows, and data onboarding processes.
• Academic training in public health, business administration, and/or operations research.
• Case management experience in a reimbursement call center or specialty pharmacy.
• Familiarity with project management tools such as Smartsheet, JIRA, or Confluence.
• Familiarity with Google Docs, workflow diagram tools, web-based software systems, and relational databases.
• Experience working within a structured RACI model or implementation team framework.

Responsibilities

• Lead specification negotiations with specialty pharmacy and other data partners, aligning inbound and outbound file specifications with the Ascend data model before configuration begins.
• Review partner specifications for completeness, field-level accuracy, and model alignment; document gaps and drive resolution directly with partners.
• Negotiate field mappings, lists of values, file formats, and delivery cadences, escalating to the Engagement Manager when working-level alignment cannot be achieved.
• Validate test files against finalized specifications, flag discrepancies, and maintain specification version and sign-off records.
• Translate partner constraints into implementation decisions, distinguishing configuration solutions, specification exceptions, and matters for Customer Engineering.
• Own data mapping, configuration tooling, business logic implementation, and front-end reporting setup based on the Delivery Director’s Configuration Blueprint.
• Review data specifications and flag data model mismatches or gaps before configuration begins.
• Load data into the pipeline using configuration tooling after specifications have been finalized and approved.
• Collaborate with Customer Engineering on data-mapping handoffs for standard onboarding and provide context for custom build workstreams.
• Conduct internal QA of configuration work before partner- or client-facing testing; ensure nothing advances to UAT without Associate Business Analyst sign-off.
• Track and resolve configuration-related defects identified during internal QA and UAT, and perform quality control before go-live.
• Develop and maintain QA documentation, test case frameworks, checklists, and standard UAT test-script templates.
• Assess client requests against the standard Ascend data model and route non-standard requests to Product or Customer Engineering with business and technical context.
• Conduct change impact analysis to assess effects of updates or non-standard requests on system performance and configuration decisions.
• Consult with Engagement Managers on partner specifications, testing timelines, and UAT scheduling; coordinate with the Delivery Director on Configuration Blueprints.
• Proactively report blockers, escalations, and capacity constraints to the Engagement Manager.
• Support the Delivery Director and Customer Success with UAT business validation for configuration-related questions.
• Facilitate schema normalization of system databases and maintain data dictionaries and file inventories across customer applications.
• Document business requirements, operating procedures, issue-resolution processes, and platform configurations with cross-functional teams.
• Develop and maintain an operating playbook for configuration sequencing, data partner onboarding, and documentation requirements.
• Write procedures for internal training and train other Business Analysts as the team grows.

Benefits

• Unlimited PTO.
• Stock options.
• Competitive salary and benefits package.
• Flexible, collaborative work environment.
• Professional development through shared learning and collaboration.
• Regional in-person town hall gatherings approximately every other month for employees within reasonable driving distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level