Associate Business Systems Analyst

RevSpring • Boston, MA

2d

About The Position

The Associate Business Systems Analyst is an early-career role focused on applying learned concepts to routine tasks and procedures, generally working within a one-day to one-week horizon. The analyst follows detailed instructions and established procedures, asks senior team members for guidance, independently resolves minor problems, and builds productive internal working relationships while supporting assigned products and clients.

The role develops foundational product knowledge through training, documentation, and shadowing. It completes low-complexity client configurations with guidance and review, assists with medium-complexity configurations, investigates and resolves straightforward support tickets, and supports customer implementations and post-live engagements alongside senior team members. The analyst also contributes to documentation, team meetings, training, and knowledge sharing.

Requirements

• 0–2 years of experience in business systems analysis, technical support, client configuration, or a related role; internships, co-ops, or relevant coursework are welcome.
• Ability to resolve minor problems independently and recognize when to escalate to senior team members.
• Strong written and verbal communication skills, including the ability to ask questions, listen well, and relay information clearly.
• Ability to build productive working relationships with internal team members and begin building rapport with external contacts.
• Foundational knowledge of, or willingness to learn, application configurations and integrations across the Kyruus product suite.
• Basic HTML, CSS, SQL, and JSON skills.
• Familiarity with, or ability to learn, Swagger, Jenkins, Github, Elasticsearch, JIRA, and Confluence.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Build foundational knowledge of product offerings, functionality, and common use cases through training, documentation, and shadowing.
• Complete low-complexity configurations with senior-team guidance and review, and observe and assist with medium-complexity configurations.
• Build proficiency in client configuration using JSON editing and HUB.
• Investigate and resolve low-complexity support tickets using product, configuration, and documentation knowledge; escalate issues beyond the role's experience.
• Learn to identify potential root causes, including configuration errors, data problems, and software defects.
• Build working knowledge of Jenkins, Data Dog, Big Query, and JSON for client issue resolution, seeking guidance and learning opportunities as needed.
• Develop the ability to communicate technical information clearly and concisely.
• Support customer implementations and post-live engagements alongside senior team members, gradually taking a more active role in customer interactions.
• Manage assigned tasks with regular supervision and check-ins, seek clarification or escalate issues as needed, take ownership of individual tasks, and work to meet deadlines.
• Contribute to maintaining documentation and share observations that may improve team processes.
• Participate in team meetings, training, and knowledge-sharing sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level