Associate Business Systems Analyst
About The Position
As an Associate Business Systems Analyst, you will support development and adoption of digital platforms implemented across the business. Working independently with general supervision, you will collaborate with colleagues to gather system requirements and apply best-practice solutions to continually improve and enhance platforms. The role supports users throughout the user-management lifecycle, including responding to support tickets, delivering training, designing solutions, and supporting end-to-end implementations, with user satisfaction as a priority. You will work with users across functions, learn business processes, and translate them into technical solutions to support Carrier’s digital transformation and internal and external customers.
Requirements
- Bachelor's degree and 3 years of business systems analysis experience, or a high school diploma/GED and 5 years of business systems analysis experience.
- At least 1 year of experience with Salesforce or another CRM tool administration.
Nice To Haves
- Experience with JD Edwards, Power BI, and other Microsoft 365 applications.
- Certified Salesforce Administrator.
- Excellent time-management, analytical, detail-oriented, and communication skills.
- Excellent relationship-building skills and ability to collaborate with stakeholders at all levels.
- Ability to manage multiple priorities simultaneously.
- Some knowledge of the transportation industry.
- Ability to communicate and resolve problems effectively.
- A proactive attitude toward platform enhancements.
- Desire to implement best-practice digital solutions.
- Experience gathering requirements and proposing technical solutions.
- Experience implementing Salesforce configuration changes, including flows, fields, page layouts, record types, custom settings, dashboards, and reports.
Responsibilities
- Respond promptly to emails, phone calls, and other inquiries from the sales team, dealers, and other system stakeholders.
- Manage users and licenses across platforms, including setup and deactivation, roles, profiles, permissions, and public groups.
- Handle user support tickets and resolve issues.
- Gather and document requirements from users and stakeholders.
- Make Salesforce configuration changes, including flows, fields, page layouts, record types, custom settings, dashboards, and reports.
- Monitor user adoption.
- Provide user training and create training materials.
- Perform data and system validation to support seamless enhancement releases.
Benefits
- Medical, dental, and vision coverage
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and accidental death and dismemberment coverage
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance
- Position may be entitled to short-term cash incentives, subject to plan requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
