Assistant Jobs

About The Position

Requirements

• One year of experience as a Medical Case Worker I - OR - A Bachelor's degree from an accredited college or university and one year of professional casework experience interviewing, counseling, and assisting patients/clients with social problems.
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance of the Live Scan process with the County of Los Angeles.
• Strong data analysis, problem solving, various data systems and how they interact, deep knowledge of the landscape of mainstream and safety net services utilized by TAY.
• Strong relationship management skills with a desire to work in a fast-paced mission driven environment.
• Knowledgeable of community, mental health, and mainstream systems and the variety of programs offered by each to assist those most at risk of experiencing homelessness.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Ability to coordinate projects and competing priorities in a high-pressure, fast paced and time sensitive environment.
• Ability to interact and work closely with a diverse clientele.
• Demonstrated experience interviewing clients, individuals, and families to collect data to determine what services are needed.
• Demonstrated experience in linking clients, individuals, and families to specific healthcare, mental health and community-based programs.
• Ability to pay close attention to detail.
• Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information.
• Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally.
• Must possess strong organizational skills initiative and follow-through.
• Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, Excel, PowerPoint).
• Knowledgeable of data systems utilized across the homeless system of care.

Nice To Haves

• We strongly encourage applications from all qualified individuals who share lived experience with the communities we serve. In particular, we welcome applicants who have been impacted by or have experience with the foster care system and applicants who have experienced housing insecurity, homelessness and/or economic inequity.
• Experience working with TAY who are/have experienced homelessness or at risk of homelessness.
• Deep understanding of evidence based best practices such as Trauma Informed Care and Harm Reduction.

Responsibilities

• Oversees a team of HPU Case Managers and supports their efforts through regular supervision check-ins to determine and implement interventions and linkages to housing and services for HPU TAY clients.
• Supports HPU Case Managers and their clients to identify social, emotional, and economic factors which may interfere with obtaining maximum benefits from medical and mental health care.
• Reviews and monitors client outcomes with Case Mangers to address gaps in program delivery, documentation, and data input.
• Supports individual Case Managers in identifying their strengths, areas of growth and helps facilitate professional development.
• Supports in the development of tailored pathways to vital resources across LA County such as mental health care, legal services, housing assistance, educational resources, etc. That will help stabilize housing for TAY clients.
• Assist HPU program management with developing and implementing program processes for HSH, including day-to-day operations, trainings, policy and procedure development, reporting requirements and quality improvement/evaluation components.
• Builds policies and processes for HPU team members to follow to support clients with complex health and mental health needs.
• Assists HPU program management with developing the operational structure and growth of the HPU.
• Assist HPU program management with evaluating program efficacy and progress, and help develop, recommend and implement program modifications.
• Assist HPU program management with coordinating and facilitating regular meetings and communications for HPU and program partners to ensure efficient and thorough processes to promote integrated, seamless and coordinated systems of care.
• Promotes a safe and inclusive work environment for the entire HPU Team by collaborating with HPU management and Team Leaders to foster culture of care.
• Works collaboratively with other Housing Navigator and Community Engagement and Partnerships Managers to ensure coordination of care between Case Managers and HPU Management.
• Works collaboratively with Associate Director and Lead Program Managers to implement projects that impact TAY programing.
• Other duties as assigned.