Court Reporter Relations Assistant

Steno

10h • $20 - $27 • Remote

About The Position

This role focuses on managing relationships and workflows with court reporters to ensure timely and accurate transcript delivery. The Court Reporter Relations Assistant will be responsible for executing follow-up procedures, communicating with reporters about job status and deadlines, and monitoring performance metrics. This position requires strong organizational skills, excellent communication, and proficiency with various workflow management tools. The assistant will play a key role in maintaining operational efficiency and upholding delivery standards within a fast-paced, deadline-driven environment.

Requirements

• Strong organizational skills and can track multiple cases and deadlines simultaneously
• Excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
• Proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools
• A problem-solving mindset and know when to escalate issues appropriately

Nice To Haves

• Prior experience in legal services, court reporting, transcription, or operations
• Direct experience working with court reporters or in a court reporting/litigation support agency
• Used Looker or similar dashboards to monitor performance metrics
• Experience managing SLAs in a ticketing system like Zendesk
• Worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)
• Experience with escalation or vendor-performance management processes

Responsibilities

• Own and execute the Late Transcript Follow-up procedure
• Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed
• Assist with the Reporter Rehab program, as needed
• Communicate daily with court reporters regarding job status, deadlines, and missing materials
• Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate
• Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
• Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached
• Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate
• Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed
• Review the Court Reporter Status Management Looker dashboard daily
• Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds
• Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation
• Build and maintain up-to-date performance metrics on reporters
• Ensure transcript files meet agency standards and are submitted on time
• Maintain accurate records of all communications
• Uphold timelines to avoid jeopardizing expedite and client delivery requirements

Benefits

• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off
• Options of Equity
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed