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Global Internal Communication Expert

NubankPalo Alto, CA
Hybrid

About The Position

The Global Internal Communications Senior Expert is a strategic enterprise partner responsible for crafting internal narratives and driving employee engagement. This individual provides internal comms plans and execution for large-scale organizational transformations and respective campaigns, and manages highly complex, ambiguous initiatives that align the global workforce with Nubank’s long-term business goals.

Requirements

  • Extensive track record in corporate or internal communications within a high-growth global technology, consumer or financial services environment.
  • Exceptional written and verbal communication skills.
  • The ability to work effectively across different cultures and business realities is essential.
  • Expert-level ability to leverage business drivers and industry trends to propose data-backed strategic internal comms actions.

Responsibilities

  • Define and evolve the organization’s narratives and content in general, to drive strategic alignment across all regions (Brazil, Mexico, Colombia), and understanding of our company priorities, strategy and performance.
  • Act as a master consultant for senior executives and Global Business Units (BUs), providing coaching on effective communication strategies for high-stakes business initiatives.
  • Partner with the Global Corporate Communications leadership to ensure a consistent voice and messaging across all global communication channels, internally and externally.
  • Contribute to the function's long-term vision by building communication solutions that support mid-to-long-term strategic horizons.
  • Architect and oversee the execution of communication strategies for complex organizational changes, such as restructures, leadership shifts, or global policy changes.
  • Lead internal crisis communication protocols to protect company reputation and guide employees through high-pressure situations.
  • Uncover root causes of communication gaps affecting multiple business units and develop innovative, scalable solutions to mitigate future risks.
  • Establish global benchmarks for multi-channel content excellence, ensuring that internal platforms (Confluence, Slack, newsletter, digital signage) serve as effective tools for comms of our business objectives.
  • Define and manage global KPIs and OKRs to assess the effectiveness of communication initiatives, providing data-backed reports to senior management.
  • Oversee the creation of compelling, high-level content, including executive speeches, presentations, and strategic messaging for global town halls and rituals.
  • Navigate effectively in a multi-regional environment to influence senior stakeholder engagement and secure support for global internal comms initiatives.

Benefits

  • Total compensation includes base salary, RSUs and benefits.
  • Medical Insurance
  • Dental and Vision Insurance
  • Life Insurance and AD&D
  • Extended maternity and paternity leaves
  • Nucleo - Our learning platform of courses
  • NuLanguage - Our language learning program
  • NuCare - Our mental health and wellness assistance
  • 401K Saving Plans
  • Health Saving Account and Flexible Spending Account
  • Work-from-home Allowance
  • Relocation Assistance Package, if applicable.

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