Customer Technical Architect

LogicMonitor

6d•$114,765 - $135,000•Remote

About The Position

LogicMonitor is seeking a Customer Technical Architect, a customer-centric technical thought leader and evangelist. This role ensures the effectiveness and success of the Customer Experience and Sales functions by removing technical barriers and enabling customers and internal teams to maximize the use of LogicMonitor products. The Customer Architect will answer 'how-to' questions regarding best practices, provide technical enablement, and ensure customers are informed about new features and their applications. They will collaborate with Sales, Customer Success, Professional Services, and Product teams to offer technical expertise, common tooling, and frameworks for customer problems outside the current product scope. Additionally, this role will translate customer and prospect requests into actionable information for Product and Engineering, and contribute to developing an engaging technical training curriculum to improve internal productivity and customer value realization.

Requirements

Bachelor's degree or equivalent practical experience
6+ years experience in a similar technical role
Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
Experience in virtualization or cloud native architectures, containerization, observability, DevOps
Understanding of systems, information and data flows within enterprise environments
Experience working with and delivering API based solutions
Superior oral and written communication skills in English
Strong technical writing skills
Excellent troubleshooting instincts and undaunted by unfamiliar tools
Significant experience in Linux and or Windows/Network administration and operations including: Virtualization (VMWare, Hyper-V, Xen Server, etc…), Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…), LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…), WMI, PerfMon, JDBC, SNMP, SMTP, JMX, Webservers (IIS, Apache, Tomcat, etc…), Active Directory, Database (SQL, MySQL, Postgress, etc…), Scripting (groovy, powershell, ruby, etc...)
Willingness to travel to deliver onsite training/evangelism
Experience of working effectively as part of a distributed team
Public speaking and presentation skills
Authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Responsibilities

Answer 'how' questions regarding best practice use of the product, considering unique customer situations and goals.
Provide technical enablement and ensure customers have early knowledge of new features and products.
Work across Sales, Customer Success, Professional Services, and Product teams to provide technical know-how, common tooling, and frameworks.
Translate internal, customer, and prospect requests into actionable information with clear business outcomes for Product and Engineering.
Drive an engaging and results-driven technical training curriculum, working closely with the training team.
Deliver onsite training and evangelism.