Administrative Assistant Jobs in Lakeland, TN

About The Position

Requirements

• 3+ years of experience in a professional business office environment supporting administrative, billing, accounting, financial, or operational functions.
• Hands-on experience with billing, invoicing, Accounts Payable, Accounts Receivable, purchase orders, or customer account setup.
• Strong customer service and professional communication skills.
• Strong attention to detail, organization, and follow-through.
• Experience working with business software, CRM, ERP, service management, or accounting systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate Microsoft Office skills, including Outlook, Word, and Excel.
• High school diploma or equivalent required.
• All candidates must be authorized to work in the United States.

Nice To Haves

• Construction, roofing, facilities, or field-service experience preferred.
• Associate or bachelor’s degree in business, accounting, administration, or a related field preferred.
• Equivalent relevant business office experience will be considered.

Responsibilities

• Serve as a primary point of contact for service customers, providing professional communication, status updates, and assistance with service and billing questions.
• Set up new customers, locations, contacts, and billing requirements in company software systems.
• Create and maintain work orders from initial customer request through completion and billing.
• Prepare and process customer invoices accurately and on time.
• Process vendor invoices and support Accounts Payable, including coding, documentation matching, and approvals.
• Assist with Accounts Receivable activities, payment posting, and customer account follow-up as needed.
• Verify labor, materials, purchase orders, and job costs to support accurate billing and job costing.
• Coordinate with technicians to obtain completed work orders, time entries, photos, receipts, and other required documentation.
• Monitor open service requests and follow up on outstanding information to keep jobs moving toward completion and billing.
• Provide backup scheduling and dispatch support as needed.
• Communicate with customers, technicians, vendors, and internal teams to coordinate service activities.
• Maintain accurate customer, job, invoice, purchase order, warranty, COI, and service records.
• Assist with department reporting and other administrative responsibilities as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Comprehensive benefits package