Customer Service Agent
The Talent Team at Perimeter Aviation • Sudbury, ON10d • Onsite
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Customer Service Agent - YSB
The Talent Team at Perimeter Aviation•Sudbury, ON
•Onsite
About The Position
Established in 1960, Perimeter Aviation LP is a diversified company and a subsidiary of the Exchange Income Corporation, which has recently grown through a merger with Bearskin Airlines. The company has approximately 900 employees and operates a fleet of 45+ aircraft, including Metro 2, 3, 23, Merlin, and Dash 8 aircraft. Perimeter Aviation is based in Winnipeg and Thompson, Manitoba, as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto, Ontario. They provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services, and a full-service maintenance facility that includes design engineering, NDT, and Garrett turbine engine services. Perimeter Aviation is a Canadian company committed to building a diverse workforce driven by community, customer service, and safety, fostering a culture where employees are proud of their work. The Customer Service Agent is responsible for providing positive, friendly, and prompt customer service, ensuring that all customers and passengers visiting the check-in counter with inquiries or complaints are handled effectively and professionally, while actively demonstrating and continuously supporting customer sales and service standards.
Requirements
- High school diploma or General Education Degree (GED) equivalent
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
- Experience using Microsoft Office Suite (Outlook, Excel, Word)
- Physically able to perform all listed job duties
- Able to lift and carry up to 50 lbs
Nice To Haves
- Previous customer service experience
- Previous experience with an Airline Reservation Software System (Amelia preferred)
- Indigenous and Cultural Awareness Training
Responsibilities
- Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
- Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
- Balance and complete daily sales reports and submit to the accounting department including cash box float.
- Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
- Provide flight crew with accurate manifest and paperwork.
- Track Company aircraft movements via the Flight Operations Program.
- Meet and assist arriving customers/passengers and assist in boarding flights.
- Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
- Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.
- Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.
- Act as a cargo acceptance agent in bases where none are present.
- Actively participate in the Company’s Safety Management System.
- Perform additional duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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