Customer Service Agent - YWG

The Talent Team at Perimeter Aviation•Winnipeg, MB

10d•Onsite

About The Position

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation, which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, the company operates a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. Perimeter Aviation is based in Winnipeg and Thompson, Manitoba, as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. They provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services, and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services. As a Canadian company, Perimeter Aviation is committed to building a diverse workforce driven by community, customer service, and safety, fostering a culture where employees are proud of their work. The Customer Service Agent is responsible for providing positive, friendly, and prompt customer service, ensuring all customers/passengers at the check-in counter are handled effectively and professionally, and continuously supporting customer sales and service standards.

Requirements

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)

Nice To Haves

Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Responsibilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
Balance and complete daily sales reports and submit to the accounting department including cash box float.
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
Provide flight crew with accurate manifest and paperwork.
Track Company aircraft movements via the Flight Operations Program.
Meet and assist arriving customers/passengers and assist in boarding flights.
Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.
Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.
Act as a cargo acceptance agent in bases where none are present.
Actively participate in the Company’s Safety Management System.
Perform additional duties as assigned.