Customer Service Agent
About The Position
This is an in-office position. Training class starts May 20th! Apply today! Rate of Pay: $16.50-$17/hour to start $17-$17.50/hour after 30 days Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely. Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment. Bilingual candidates and recent college grads are strongly encouraged to apply.
Requirements
- 6 months or more experience dealing with the public.
- Excellent communication skills to understand and effectively respond to callers.
- Analytical skills to rapidly review and interpret data.
- Excellent keyboarding skills with PC and Windows operating system
- Interpersonal skill to respond in a concise and courteous manner.
Nice To Haves
- Bilingual candidates
- recent college grads
Responsibilities
- Receive telephone calls and provide responses to callers.
- Identify situations that require further research and monitoring.
- Record all interactions in Microsoft Dynamics Customer Service module.
- Advise supervisor of issues and problems.
Benefits
- Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
