Customer Service Agent

DSV • Dallas, TX

2d • Onsite

About The Position

The Customer Service Representative (CSR) is responsible for building rapport and trust with Clients by consistently delivering exceptional service. This role involves accurate and timely data entry of shipping and receiving information for single and/or multiple Customers, as well as accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality, and to comply with all corporate and site-specific policies. DSV, founded in 1976, has grown to become the world's 3rd largest supplier of global solutions within transport and logistics, operating in over 80 countries and adding value to customers' entire supply chains through various services.

Requirements

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service-related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months (can range from mild to moderate).
• Intermediate computer skills.
• Proficient with MS Office Applications.
• WMS functions.
• English (reading, writing, verbal).
• Business writing proficiency.
• Intermediate mathematical level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi-task.
• Effective communication skills.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Nice To Haves

• 1-3 years warehouse/logistics support experience.
• 2-3 years’ experience in Customer Service-related capacity.

Responsibilities

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Expedite any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to appropriate department.
• Assist drivers at check in window various times throughout the day.
• Cross train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
• Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees